Terms & Conditions

Smay Coffee Roasters has the right to not complete any order providing money has not been exchanged or a full refund given. An order placed and giving card details on our server means that the consumer is in contract to complete the sale unless we decide otherwise.

We reserve the right to refuse an order if we feel it has not been carried out in the correct way or where any deception may have taken place.

No contract will exist between you and Smay Coffee Roasters for any product unless Smay Coffee Roasters has received and accepts your order by email confirming that your order has been dispatched. The acceptance will be assumed complete and will be deemed to have been effectively communicated to you when Smay Coffee Roasters send the email to you (whether or not you receive that email) items cannot be bought for resale without Smay Coffee Roasters permission.

Payment Methods 

Smay Coffee Roasters accept all major credit cards as way of payment. All our transactions are processed through a secure encrypted server.

Handling Complaints 

We will acknowledge complaints within 5 working days and will advise consumer on how long we think it will take to resolve the issue. The consumer will be informed at every stage through the process.


Thank you