FAQ
Coffee
We don’t recommend having the coffee pre-ground beforehand, as grinding is where you lose lots of flavour and freshness. If you grind coffee and leave it open to the air, more flavours and aromas will be lost. When coffee loses all of the gases, it can create a flat brew and taste stale.
However, if there are really no other options, we are still happy to grind it for you, just leave a comment of what kind of brewing method or preferred grind size you would like to have in the comment section in the shopping cart section.
Keep in mind that the quality of the coffee won’t be the same as freshly ground.
If you are considering buying a grinder, and want some advice, feel free to book a QR meet & brew session with us, and we can have a grinder chat!
We roast our coffee every fortnight on Monday and shipped out the following day, Tuesday. This ensures you receive the freshest coffee possible with every order.
If you order before 8am on Monday your order will be shipped on the very next day.
Any orders received after 8am Monday will be carried forward to the following weeks roasting and dispatched on the following day.
Order
No worries!
Contact us at smaycoffeeroasters@gmail.com and we will be happy to sort out any problems as promptly, and best we can. Happy days!
However, if you need to change the address on your parcel once shipped you may do this on the Courier tracking website. Please contact the Courier for more information on how to do this.
We will, of course, try our best to assist as well.
We will dispatch your order on Tuesday early morning. You should receive a confirmation email with a tracking code, once it has been processed.
Shipping
All orders need to be received before 8am on Monday for shipping that same week. You should receive your coffee within 3 - 5 days from dispatch.
At busy times of year postal service delays may occur which are beyond our control. We will ship your order to the shipping address you provide during the ordering process. We will make every effort to deliver your order on time, but we do not guarantee delivery dates or times.
If there are any issues regarding delivery of your products, we will contact you and arrange delivery through an alternative method that is suitable for you. If we can’t deliver, you will be given a full refund.
Free delivery for orders over AUD$65
For orders less than $69, there is an additional delivery cost.
We ship all orders using the trusted Australia Post, providing a tracking code. There are two options: Standard or Express.
For free delivery, we utilize the standard option:
Standard:
- Sydney, Brisbane, and Melbourne metro: 3 - 7 business days
- Regional Areas: 7 - 10 business days
Express:
- 1-2 business days (may take longer outside the metropolitan area).
If your parcel is classified as 'attempted delivery,' indicating you were not available, it will be taken to the nearest post office for collection (unless authority to leave was granted in your order comments). If it is not collected within 10 days, it will be returned to us, incurring additional shipping charges for re-shipment.
We currently only accept overseas orders from Hong Kong, but our vision is to broaden our shipping coverage in the not-too-distant future.
Hong Kong Shipping:
- Free Delivery for orders over HKD $560
- Orders less than HKD $560: Additional HKD $135 Fees
Both options include Australian International Economy Post with tracking, Email & SMS notifications.
If you wish to place an order outside our current delivery area, please send us an email at smaycoffeeroasters@gmail.com.
If you give permission for an item to be left without a signature on delivery, Smay Coffee Roasters can not be held responsible for any lost or damaged items. There is no insurance on parcels that are marked "Safe Drop".