Refund Policy

Under Australian Consumer Law (ACL), consumers have the right to a refund for faulty or defective products. Consumers will be given a full refund within 30 days of their cancellation if the product is faulty or defective.

Unfortunately, we can’t offer you a refund or exchange for perishable goods, roasted coffee.

We do not offer a change of mind refund.

Payment Methods

Smay Coffee accept all major credit cards as way of payment. 
All our transactions are processed through a secure encrypted server.

Delivery

Anticipate delivery within 7-24 days. Most items will be dispatched within 24 hours, after the coffee is roasted (roast date is updated every week on the main page, product page and instagram)  and you should receive a notification from AusPost within 24-48 hours.

If there are any issues regarding delivery of your products i.e weight etc, we will contact you and arrange delivery through an alternative method that is suitable for you. If we can't deliver, you will be given a full refund.

Cancellation rights

The consumer (You) have the right to cancel your order (by the distance selling regulations) at any time without giving any reason. This does not include beans that are ground to your specification. The cancellation period is 7 days and begins from the moment the contract has concluded. (the day after day the consumer receives the goods. You, the consumer can be asked to pay for the cost of returning the goods. Items must be returned in the condition they were sent and be unopened. These terms do not apply to Roasted Coffee.

Handling Complaints

We will acknowledge complaints within 5 working days and will advise consumer on how long we think it will take to resolve the issue. The consumer will be informed at every stage through the process.